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  1. Forgot your user name or password

In case of sudden memory loss

  • Forgot your password: If you have forgotten the password for the portal please click forgot password? (see screenshot below) on the login page of the portal. You will then receive an e-mail from with a link to create a new password. Should you not receive an e-mail with your link, please send an e-mail to and ask for your password.
  • Forgot your username: Your username should be the same as your e-mail address. If this does not work, send an e-mail to and ask for your username.